Orders placed after 4:30pm on Friday will be dispatched on following Monday.

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Delivery & Return Information

Online Shop Delivery

Note: Orders placed after 4:00pm on Friday will be dispatched on Monday.

UK Standard Delivery:
Tracked 48 hours delivery. Should take up to 3 working days (excluding public holidays) but in most cases quicker.

£3.75 or FREE when spending over £50

Completed by a Royal Mail or a Courier.

UK Next Working Day Tracked Delivery: 
You can opt for next working day tracked delivery for some items (excluding public holidays). To find out which items please contact us. Orders must be placed by 4:00pm Monday to Friday.
£5.95.
Completed by Royal Mail or a Courier.
Please note that we only deliver to the UK. 
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Subscriptions

The monthly subscription products use an automated subscription management system which deducts recurring payments from your original payment method. You can cancel your subscriptions anytime from your account dashboard. You can also contact us at info@chemist2customer.com for any changes in your subscription.

Returns and Refunds

Returns can only be initiated back to us once you have had confirmation from our Customer Care team that the category of goods can be accepted back. You can initiate a return within 30 days.

Please contact us via email here or call 01254 582144

If your return gets approved, our team will provide you with a Tracked returns label to you provided your item qualifies as an item that can be returned. Under the medicines regulations we cannot accept medicines back as standard due to storage conditions being unvalidated at recipients address.

If a return label is issued by our team, the parcel should contain:

  • The item(s) you purchased that you wish to return in their original condition
  • Your original invoice

You will need to pay for the postage but we will supply a free postage label if we have made an error in our despatch or if the item received is faulty or unfit for purpose.

If you are not in and the package is returned to us, we will refund you minus the postage cost, irrespective if you qualified for free shipping.

Return postage for items sent with free shipping will be paid by the buyer if buyer changes his mind about the item and wants to return it.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least two days for your goods to reach us. Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.