Managing diabetes is expensive. CGM sensors, test strips, lancets and other supplies add up significantly over the year. Fortunately, UK tax law provides valuable VAT relief for eligible patients — and at Chemist 2 Customer, claiming it is straightforward.

What Is VAT Relief for Disabled/Chronically Ill Patients?

Under Group 12 of Schedule 8 to the Value Added Tax Act 1994, supplies of goods and services to disabled or chronically sick individuals are zero-rated for VAT. Diabetes is classified as a chronic illness, making those diagnosed with either Type 1 or Type 2 diabetes eligible for VAT relief on qualifying medical supplies.

Which Diabetes Products Are VAT Exempt?

  • Continuous glucose monitoring sensors (Freestyle Libre, Dexcom)
  • Blood glucose test strips
  • Blood glucose lancets and lancing devices
  • Insulin delivery equipment
  • Other medical monitoring equipment

How to Claim at Chemist 2 Customer

When purchasing eligible products, you’ll be asked to complete a simple VAT exemption declaration confirming your diabetes diagnosis. No prescription or letter from a GP is required — a self-certification is legally sufficient. The VAT (20%) is then removed from your order total automatically.

How Much Can You Save?

On a box of Freestyle Libre 2 sensors, the saving from VAT exemption is approximately £6–8 per sensor. For someone using two sensors per month, that’s over £150 in annual savings. For regular purchasers of test strips and lancets, the saving is also meaningful.

Common Questions

Does it matter whether I have Type 1 or Type 2? No — both qualify.
Do I need a GP letter? No — self-certification is sufficient.
Can a carer claim on behalf of a patient? Yes — the declaration covers supplies purchased for the use of the qualifying individual.

Shop Freestyle Libre sensors, test strips and lancets with VAT relief at Chemist 2 Customer.