Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Chemist 2 Customer.com
These terms and conditions only apply to web site sales.
All prices are in £ sterling and inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Non UK customers
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by non-UK customers; however, additional delivery charges will usually apply. Please email and we will do our best to assist.
You may pay by any major credit card or debit card if ordering online or over the telephone. Please do not send money (notes) in the post. If you choose to pay by credit/debit card, we will only charge your card upon despatch of goods.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Chemist 2 Customer.com to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
When you receive your email confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
Currently delivery is to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email, letter or telephone for onward shipping costs to other locations.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. It is your responsibility to make sure that someone is available to receive delivery and sign for items that require signature on delivery. We are not able to deliver to PO boxes, or to addresses that are outside the UK Mainland.
Standard delivery made within 2 - 4 working days from date of order. Cost £2.00.
Next working day delivery (if order placed before 12pm). Cost £5.90.
Deliveries may require a signature and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
We hope you are pleased with your purchases but there may be occasions where you may want to return an item. We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 days after delivery. Your product must be complete, unused and in “as new" condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product and packaging in any way). It should be returned with the original box, packing and accessories.
Your goods may be collected from the delivery address free of charge. If another method of return is used you will be responsible for the costs.
To return an item please contact us to receive a return's authorisation. Please package the item securely and return to us within 28 days following the date that the item was delivered to you. We recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the item to us unless we delivered the item to you in error or the item is damaged or defective. If we do not receive the item back from you we may arrange collection from your address at your cost.
We regret we cannot accept returns of food items.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Chemist 2 Customer.com web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Chemist 2 Customer.com is a trading name of Chemist To Customer Limited; Mentor House, Ainsworth Street, Blackburn, Lancashire, BB1 6AY.
We do not guarantee that this web site will be compatible with all customers computers.
Chemist 2 Customer.com owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.