Terms of use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can use our services easily and with confidence.


All prices are in £ sterling and inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order.


We accept payment via PayPal. You can choose to pay with PayPal funds or by any major credit card or debit card.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.


Currently delivery is to mainland UK only. We offer a free delivery service for your NHS prescriptions items to the areas specified on the above map. Private prescription items will incur a charge which is calculated from the item(s) and the delivery address. If you require delivery to an area other than that specified on the above map there will a charge which is calculated from the item(s) and the delivery address. 
Deliveries are usually made Mondays to Fridays (excluding public holidays). It is your responsibility to make sure that someone is available to receive delivery and sign for items that require signature on delivery. We are not able to deliver to PO boxes, or to addresses that are outside the UK Mainland.

Transit damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our pharmacy in perfect condition. However, transit damage unfortunately can occur. If your item is showing obvious signs of transit damage upon delivery, please notify us immediately. If damage is only evident upon opening of packaging, then you must inform us immediately. In either case, we will then arrange re-delivery of replacement goods as soon as possible.


Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Chemist 2 Customer.com web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Chemist 2 Customer.com is a trading name of Chemist To Customer Limited; Mentor House, Ainsworth Street, Blackburn, Lancashire, BB1 6AY.
We do not guarantee that this web site will be compatible with all customers computers.


Chemist 2 Customer.com owns the copyright in all materials on this site. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.

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